‘Luke Daniels, the lead partner, is very knowledgeable and approachable. He is actively involved in quality assurance and ensures that staff have the resources, training and support they need to provide the high standards expected. This was particularly evident during lockdown’.

‘Across the range of cases (from the most complex, Supreme Court outings to County Court matters), probably the most important travel law personal injury practice in the country. A team comprising star partners and stars of the future with superb human resource. A justifiably large market share. Superb in every way’.

‘Philip Banks  is an established stellar presence with a calm gravitas that impresses and reassures lay clients and strikes fear in to the heart of opponents. He has seen it all, he has done it all and is as at home before the Supreme Court (and Court of Justice in Luxembourg) as he is in the High Court’.

‘Ethically the firm is of the highest standard, the firm practices diversity amongst its staff. Its staff are all highly professional and dedicated to the interests of their clients. They are tremendously empathetic to their individual client’s needs’. 

‘The absolute professionalism and care for the clients. All staff are professional at all times. The team leader Mr. Batta leads the team in an excellent manner’.

‘ACS are very knowledgeable in the personal injury field. They are very thorough in the work they have supplied thus far. Their strengths are communication be that via email, letter or telephone. We are updated on a regular basis on the ongoing claim’.

‘Sue Todhunter makes this firm unique. Sue is fully invested in your case, she is professional, sympathetic, understanding. Nothing was ever too much trouble’. 

‘Sue Todhunter. Empathetic, great listener. Clearly an expert, hard working and driven to get the best outcome for us. Took over from a previous solicitors and simply blew me away, showed how all solicitors should work’.

‘Sharaz Khan was friendly and professional. Sharaz made me feel reassured. Sharaz negotiated a higher settlement amount, which I was grateful for’.

‘Higgs have some very good work and they have a great team of both lawyers and benefits specialists and other support teams. Claire Burnell is a sympathetic case handler who fully supports her clients and works hard in their best interests. She is also a formidable fighter and a feared opponent’.

‘Andy Shaw and Steve Santy lead the team by example. It is obvious how client and rehabilitation focussed they are and that seems to permeate down through the team ‘.

‘Excellent, approachable, down to earth team. Emerged as one of the leading PI firms in the region. Strong local presence and adept at building up strong relationships with counsel and client. A pleasure to work with and I can see them going from strength to strength in dealing with bigger and more complex claims’.

‘This team have wide ranging skills and provide a very good service. They have a very personal touch with their clients. They are very approachable and supportive‘.

‘The team headed by Dawn Humphries immediately helped us understand the ability to take a claim forward but was also very clear on the potential pitfalls. We always felt and were assured there was a whole team there to help and support us and our claim’.

‘Phillip Roberts has been extremely thorough and supportive through the whole claim process. He always made himself available via, phone, email or video call to answer any queries, concerns or provide relevant updates. Really pleased with his hard work and help throughout the course of the claim’.

‘The team is one of the strongest teams in the West Midlands and they can compete with any firm nationwide’.

‘Victoria Kingscote is the standout individual. She is very practical, is immensely practical, tenacious and clients love her’.

‘Thompsons Serious Injury team is a sector leader in trade union PI work, handling some of the largest and most serious industrial and road traffic accidents for union members’.

‘First rate personal injury and clin neg firm with a number of leading lawyers in both fields. Very good use of technology to extract maximum support in their cases from some of the leading medical experts in the country’.

‘Philip Edwards – Phil Edwards one of the star personal injury lawyers in the country. Knows the work inside out. Undertaken to a first rate standard consistently, always putting needs of client first. Regularly instructed in cases of maximum severity, including upper and lower limb amputations’.

‘Philip is a very caring and yet determined and when necessary tough negotiator. Always builds strong and close working relationships with his lay clients’.

‘I believe what makes Shoosmiths unique is its depth of highly professional staff. In my experience they have excelled from start to finish. The team who dealt with my case had an excellent list of contacts that could assist in my needs’.

‘My case was headed up by Chris McKinney, his depth of knowledge in personal injury claims and rehabilitation was extremely vast. From start to finish I felt comforted that Chris Mckinney and his team had my best interests in hand. Anytime I wanted to speak to Chris I had his personal mobile phone number’.

‘Shoosmiths have been very thorough in detail whilst also being very empathetic and supportive at the same time. Difficult questions were asked in a way which at times seemed helpful rather than painful. They use only factual evidence and have a very good team of experts backing them up where needed’. 

‘They demonstrate compassion and whatever your question they do not make you feel silly.  Joe Speed – I have never felt pressured ‘.

‘A strong team of personal injury practitioners who maintain an excellent caring ethos along with great skill and experience’.

‘Joe Speed is an excellent and caring claimant’s personal injury solicitor, with experience in cases of the utmost severity, and a willingness to take on difficult cases. Corey Smith is a younger team member but with skills above his age and experience and a willingness to take responsibility for substantial cases’.

‘Peter Jones continuously pushed to progress the case and provided updates and “next steps” in a timely manner. I was kept abreast of updates and Peter made sure I understood all of the processes and answered any questions I had without technical jargon’.

‘This is a top drawer personal injury team that has a wide range of experienced partners and extremely intelligent assistant solicitors. It is well-organised and has a wide ranging knowledge of the law and practice in personal injury’.

‘Vicky Blodwell is outstanding. She is thoughtful, compassionate and genuinely cares about the outcomes of everything she sets her mind to’. 

‘I feel that Mike Sutton carefully assessed my case, and explained each step of the procedure clearly to me, and the reasons why specific actions were being taken. All significant steps taken were confirmed by letter, but I also received regular emails from Mike updating me on every step’.

‘I do feel that Mike is particularly empathetic and supportive – that has been my experience. He takes on board the feelings of his client, and does his best to achieve the best outcome possible. Mike advised carefully throughout’.

‘Mike Sutton – Hardworking, bright, good understanding of medically complex cases, good rapport with clients, able to challenge expert opinion where appropriate to get to the ‘real’ issues’.

‘Very knowledgeable, professional and efficient. A lot of care was given to collecting all necessary documents that would be necessary. Listening carefully to what we had to say and not embellishing or making details insignificant. The absolute truth was always sorted’. 

‘Our solicitor Mrs Annemarie Wilde was brilliant. In our opinion went above and beyond our expectations. Really caring to do the best and explanations were given so that we understood all procedures etc so we were fully included in all things’.

‘Amazing professional courtesy. Anne Marie’.

‘John McDonnell is an established figure in the world of Claimant personal injury’.

‘John has a sound grasp of the fiddly, technical rules, but also applies common sense and pragmatism to his case‘.

‘They are specialists in personal injury claims. They are excellent. They are very good with their contact with the claimants and keeping us updated on any developments of legal cases’.